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SERVICES ET GARANTEES

 

QUALITY

MADURA guarantees that its products are of irreproachable, unequalled quality. It offers you a range of fabrics, all carefully selected. Natural textiles such as silk, wool, linen or cotton promise you the smoothest and softest of touches. Our wooden and leather materials will also amaze your guests every day.

EXCLUSIVE PRODUCTS

All Madura products are exclusively produced. Everything about the shapes and sizes of our ornaments, from start to finish, is principally driven by our working team. Originality and quality are our product watchwords, to give you an inimitable style of decoration.

AVAILABILITY

Only articles which are currently in stock are offered on the madura.fr website. ; Certain products may be temporarily unavailable, and in that case you can be advised of their availability by using the ‘Let me know’ service. Just leave your e-mail address, and you will be contacted as soon as the product is back in stock.

DESPATCH IN UNDER 24 HOURS

When you place an order on our website, and once your payment has been confirmed, Madura promises to handle your order as speedily as possible, so that it can be promptly despatched to you. Orders placed before 3pm on a weekday will be despatched the same day; otherwise, on the following day.

A confirmatory e-mail will be sent to you that evening, so that you can track your parcel.

48-HOUR COLISSIMO DELIVERY

Once it leaves our warehouses, your parcel will be delivered to the address given in your on-line order and will arrive with 48 hours of despatch. Once you receive the e-mail, you can track its progress by using its Colissimo reference number.

MONEY BACK GUARANTEE

You have seven days to return an article to us, if you are not satisfied with your choice. To find out how to return an article, please contact us on +(33)1 42 34 99 59, so that we can explain the procedure to you. Once the returned article has been received at our warehouse, we promise to reimburse the purchase price the following day, by refunding you the total amount of your purchase.

In this way, we do our best to meet your needs.

DECORATIVE SUPPORT

Describe your project, send your project photos via the support form, and receive interior design suggestions.

 

  • Customer service (+33)1 42 34 99 59
  • Delivery within 3-5 days
  • Satisfaction guaranteed or your money back
  • Secure Payment
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